Burst pipe, sewage backing up, no heat, or no hot water? Call any time, day or night. Our emergency line rings through to one of the crew.
A few minutes of the right move can save a floor, a ceiling, or a furnace. Find your problem, do what you safely can, then call (250) 832-5846.
Turn the water off at the main shutoff if you can reach it safely, usually where the water line comes into the house. Then call. If water is near outlets or the electrical panel, stay out of it.
Stop running water in the house, including the dishwasher and the washing machine, so you're not adding to it. Then call.
Turn off the cold water valve on the pipe going into the top of the tank, then call.
Check the easy things first: the thermostat is on heat and set above room temperature, its batteries are good, the switch on the furnace is on, the breaker hasn't tripped, and the filter isn't clogged (Carrier (opens in a new tab)). If it still won't run, call us. If you use a space heater in the meantime, keep it well clear of anything that can burn.
Leave the building first. Once you're outside, call 911 and FortisBC's 24-hour emergency line at 1-800-663-9911, or your propane supplier's emergency line if you're on tank propane. Then call us for the repair.
Open the tap nearest the frozen section, then warm the pipe gently with a hair dryer or a heating pad. Never use a torch or any open flame (City of Greater Sudbury (opens in a new tab)). If you can't find the frozen spot, or it's somewhere you can't reach, call us.
Call the emergency line, whatever the time, if:
Something that can wait, like a dripping tap or a slow drain, is cheaper to book during business hours, and if that's your situation, we'll tell you when you call. A form sent through the website after hours gets picked up the next business morning, so for anything urgent, call.
Our Prestige Triangle boiler started showing codes and would not ignite with -27C so goggled who might help and at midnight after another emergency service Ecoflow came out at midnight to fix the problem and 20 minutes later we were up and running. Thanks to hard-working entrepreneurs.
The emergency line rings through to one of our crew at any hour, not to an answering service. We can't promise a live voice every time. If we're already out on another call, you may get voicemail. Leave your name, your address, and what's happening, and we'll call you back as fast as we can.
We can't guarantee a set callout time, but we'll give you an accurate ETA when you call, and tell you what to shut off in the meantime so it doesn't get worse.
Outside weekday business hours there's a callout fee, and it's higher than the daytime rate. You'll hear what it is on the phone, before anyone gets in the truck.
We come out to the same area at night as during the day: Salmon Arm, Canoe, Sorrento, Blind Bay, Eagle Bay, Sicamous, Chase, Mabel Lake, Enderby, and Armstrong.
Top marks for Ecoflow, they came out on a Friday afternoon before a long weekend to help me with an emergency even though they were clearly busy! They are very honest and helpful.
Frozen pipes are the Shuswap's most common winter emergency, usually in crawlspaces, outside walls, and cabins that sit empty. Once a pipe is thawed, we check it for splits before the water goes back on.
Three things make a freeze much less likely (Insurance Bureau of Canada (opens in a new tab)):
If a cabin or vacation home sits empty over the winter, check your insurance before you lock up. Most policies exclude frozen pipes when a home is vacant, and many want someone checking regularly that the heat's still on (Insurance Business, 2026 (opens in a new tab)). The surest protection is to shut off the water and drain the lines. When we winterize a cabin, it depends on how you're leaving it. If the heat and water stay on, we make sure the heat is set high enough, that any freeze protection is working, and that the spots that have frozen before are insulated. If it's shutting down for the winter, we turn off the water and the gas, and drain the lines and the water heater. In the spring, we'll open it back up and check for leaks before you move back in.
Fast response and rapidly unthawed my frozen pipes. Fantastic service. Sergie (the serviceman) was a true gentleman and professional. Highly recommend EcoFlow Plumbing & Heating to anyone!
Once the water's off, call your insurance company. The Insurance Bureau of Canada (opens in a new tab) says most insurers take claims around the clock and want to hear right away. Take photos of the damage before you start cleaning up.
Damage from a burst pipe in the heated part of the house is usually covered, as long as reasonable steps were taken to keep the heat on. Sewer backup is different: it's optional coverage (opens in a new tab) you have to add to your policy, so check whether yours has it.
You can read a bit about all of our employees on our About page!
Meet the crewIt rings through to one of our crew at any hour, not an answering service. If we're already out on another call, you may get voicemail. Leave your name, address, and what's happening, and we'll call you back as fast as we can.
We can't guarantee a set callout time, but we'll give you an accurate ETA when you call, and tell you what to shut off in the meantime so it doesn't get worse.
Outside weekday business hours there's a callout fee, and it's higher than the daytime rate. You'll hear what it is on the phone, before anyone gets in the truck. If your problem can wait until morning, we'll tell you, and save you the fee.
Yes. A photo of the leak, the error code, or what's coming up the drain helps us bring the right parts the first time.
Yes, anywhere in our area: Salmon Arm, Canoe, Sorrento, Blind Bay, Eagle Bay, Sicamous, Chase, Mabel Lake, Enderby, and Armstrong, day or night.
In a heat wave with kids at home, we treat it as one. Otherwise, it's usually cheaper to book during business hours, and we'll tell you which it is when you call.
Call (250) 832-5846 any time, day or night. If you get voicemail, leave a message, and we'll call you back as fast as we can.
Not urgent? Reach us between 8:00 and 4:00 on a weekday and you'll hear back the same day.
